Summary

Dedicated IT professional with experience in cloud computing, network management, and system troubleshooting, currently pursuing a Bachelor of Science in Cloud Computing. Proven ability to support and enhance large-scale infrastructure projects, with a strong focus on customer satisfaction and technical excellence. Adept at managing complex IT environments, driving efficiency, and implementing robust solutions in fast-paced settings.

Projects & Achievements

• Successfully managed the upgrade of critical IT infrastructure at Amazon, enhancing network performance and reliability.
• Played a key role in launching multiple new sites, ensuring network stability and smooth operations.
• Developed scripts to automate routine processes, improving efficiency and reducing manual workload.

Core Competencies

• Cloud Platforms: AWS, GCP, VMware
• Networking: Cisco, F5 Load Balancers, Infoblox DNS
• VPN, VLAN, BGP, OSPF, EIGRP
• Linux, Citrix, Active Directory
• ServiceNow, Remedy, SCCM
• Scripting & Automation
• Technical Support
• Change & Incident Management
• Infrastructure Management

Professional Experience

Amazon | IT Support Engineer | May 2022 – Present

• Upgraded and troubleshot network devices, including cameras, servers, and Cisco switches.
• Managed large-scale infrastructure projects across multiple sites, including the build and launch of new facilities.
• Created and executed change management procedures to ensure smooth deployment and migration processes.
• Conducted network migrations, VLAN changes, and cabinet audits, contributing to overall network stability and performance.

Mercy Technology Services | Service Desk Technician | Nov 2021 – May 2022

• Delivered high-quality technical support to resolve customer issues efficiently.
• Managed incidents and service requests, utilizing resources like problem management databases and help desk systems.
• Facilitated ongoing improvements in the desktop computing environment through continual service improvement initiatives.

TierPoint | Enterprise Operations Center Technician | Nov 2019 – Feb 2020

• Identified and resolved critical issues with network appliances, servers, and VMware environments.
• Conducted nightly server maintenance, patching, and DNS modifications to ensure system reliability.
• Managed customer alerts and escalations, ensuring prompt and effective resolution of critical issues.

Mercy Hospital | Desktop Support Technician | July 2019 – Nov 2019

• Provided troubleshooting and support for Windows-based systems, focusing on hardware, networking, and software issues.
• Executed hardware and software deployments, including re-imaging and application installations using SCCM.
• Supported end-users across multiple sites, ensuring minimal downtime and disruption to hospital operations.

Education & Certifications

Western Governors University | June 2023 – Present
Bachelor of Science in Cloud Computing

Ranken Technical College | Jan 2017 – May 2019
Associate of Information Technology

Certifications: AWS Certified Cloud Practitioner, AWS Cloud Quest: Cloud Practitioner